At SIMMONA, we strive to deliver high-quality products. However, in rare cases, manufacturing defects may occur.

Eligibility for Refund/Replacement:

To be eligible for a refund or replacement, the product must have a manufacturing defect. This policy does not cover damages caused by normal wear and tear, misuse, or accidental damage.

Notification Period:

To initiate the refund/replacement process, please notify us via email at [mail id] within 3 days of receiving the product.

Required Documentation:

Please provide clear images or videos of the defective product, along with the following information:

– Order number
– Product name
– Description of the defect

Refund/Replacement Process:

Upon verifying the defect, we will:

– Replace the product with a new one, free of cost
– Refund the full amount, if replacement is not possible

Refund Timeline:

Refunds will be processed within 7-10 working days after verification.

Note:

– Refunds will be issued through the original payment method.
– Shipping costs are non-refundable.

Contact Information:

For any questions or concerns, please email us at ( Email id)

Thank you for choosing SIMMONA.

Disclaimer:

SIMMONA reserves the right to modify this refund policy at any time without prior notice.